Terms of Engagement

The recitals to these terms, their annexes, the Cancellation and Refund Policy, the Privacy and Cookie Policy, the Accessibility Statement and the transaction details form an integral part of them and are read together with them as one.

Headings are for ease of reference only and are not used to interpret these terms. The masculine includes the feminine, and the singular includes the plural, and the other way round.

Making a booking through the site, including ticking the box that accepts these terms, is an acceptance within the meaning of the Israeli Contracts (General Part) Law, 1973, and creates full and informed agreement to every one of these terms and to the documents that accompany them, in the version in force when the booking was made.

In these terms, the following words have the meaning set beside them, unless the context requires otherwise:

Where these terms conflict with the transaction details given to a customer for a particular booking, the transaction details prevail for that booking alone.

Notwithstanding anything else in these terms, where any of them conflicts with a provision of law that cannot be contracted out of, the law prevails and the rest of these terms remain in full force.

For the avoidance of doubt, nothing in these terms reduces any right of the customer under the Israeli Consumer Protection Law, 1981, the Standard Contracts Law, 1982, the Tourism Services Law, 1976 and the regulations made under it, the Torts Ordinance [New Version], or any other law that cannot be contracted out of.

The Company acts as an intermediary and marketer of tourism services, as the customer's agent for the purpose of placing the booking with the supplier, and as the supplier's agent for the purpose of collecting the price as set out in Chapter Six below. The Company is not the supplier and does not put together package holidays, unless the transaction details for a particular booking expressly say otherwise.

The Company will disclose to the customer, in writing, prominently and before payment, the supplier's full name, address and contact details. Those appear in the transaction details and on the voucher.

The supplier's own terms, including its cancellation terms and its safety instructions, are shown to the customer or made available through a direct and readable link, before payment. It is agreed and declared that the Company will not rely on, or assert the application of, any supplier term that was not shown to the customer in that way.

The actual performance of the service, its quality, its safety and whether it matches the description given, are the supplier's responsibility, subject to the Company's obligations in Chapter Ten below and to the law.

Where a customer books more than one service for the same trip, a separate and independent contract is made for each service, at a separate price and with a named supplier. Booking several services at the same time does not create a single contract, does not create a package holiday, and does not change the Company's role as an intermediary.

The Company does not market package holidays at a single inclusive price. If it ever chose to, it would say so expressly, prominently and before the contract is made, and the law applying to an organiser would apply to that transaction, including the Tourism Services (Duty of Disclosure) Regulations, 2003.

Booking is open to anyone aged eighteen (18) or over, with the legal capacity to enter a binding contract, holding a valid means of payment in their own name.

A customer booking for other travellers confirms and undertakes that they are authorised to act for them, that they have passed on to them everything received from the Company including the transaction details, and that they stand behind the whole of those travellers' obligations to the Company, including payment and giving full and correct details.

A minor may take part in a service only with a responsible adult, unless the supplier has expressly agreed otherwise in writing. Some services, among them car and motorcycle rental, operating a vessel and higher-risk activities, are subject to a minimum age set by the supplier, which is stated in the transaction details.

The Company may, acting reasonably and for genuine reasons that it will give in writing, refuse a booking, cancel it or make it conditional, including where there is reasonable suspicion of fraud, where details given are wrong or incomplete, where the supplier refuses, or where the customer has previously breached these terms. If the Company refuses or cancels on that basis, everything paid is refunded in full, with no deduction.

Showing a service on the site is an invitation to make an offer and is not itself an offer within the meaning of the Israeli Contracts (General Part) Law, 1973. Availability and prices are set by the suppliers and change in real time.

A request to buy a service is an offer by the customer, which the Company must accept.

The contract is made, and binds both parties, only when the Company sends a written booking confirmation including the voucher and the transaction details. For the avoidance of doubt, a charge to a payment card is not by itself an acceptance and does not make the contract.

If a booking is not confirmed, for any reason including the supplier having no availability, the charge is reversed in full and refunded within fourteen (14) days, and the customer has no claim arising from the non-confirmation itself.

If the site contains an obvious and material error in the description or the price of a service, of a kind a reasonable customer would notice, it does not bind the Company. The Company will tell the customer as soon as it can, offer them the booking on the correct terms, and refund everything paid if they decline.

On receiving a booking confirmation, please check every detail immediately, including passenger names as they appear in the passport, dates, times, the type of service and where it takes place. Any discrepancy should be reported to the Company within twenty-four (24) hours of the confirmation being sent. This does not reduce the customer's rights under the law.

The booking confirmation, the transaction details and the voucher are sent to the customer in the booking confirmation email. These terms are published permanently on the site, with no separate copy sent per booking, and a link to them is included in the booking confirmation. The documents are kept on the Company's systems exactly as issued, together with a record of when the terms were accepted, which version, and the IP address the acceptance came from.

The price shown when the booking is made is the final price for the service booked, including taxes and compulsory additions known to the Company at that time.

Costs not included in the price are set out expressly and separately in the transaction details, before payment. These may include, without limitation: deposits and insurance excesses, fuel, entrance fees, city and tourist taxes collected locally, parking, road tolls, traffic fines, and tips.

A cost not disclosed to the customer before the contract is made will not be charged to them, and the Company will not claim to be entitled to charge it.

A price quoted in a foreign currency is converted for charging at the clearing rate of the card issuer on the day of the charge. Exchange differences and conversion fees are a matter between the customer and their card issuer; the Company is not a party to them and does not profit from them, and accordingly has no responsibility for them.

Payment is taken through a licensed payment processor. The Company does not store the full card number on its systems, and payments are processed in an environment certified to PCI-DSS.

The Company may require reasonable identity verification before confirming a booking, in particular for unusually large amounts or a pattern giving reasonable grounds to suspect fraud.

The Company collects the price at two levels: first, for itself, as a service and intermediation fee; and second, as agent for the supplier, receiving the price and passing it on. That division is set out in the agreement between the Company and the supplier.

It is agreed and declared that the Company collecting the price, including in a transaction shown at a single price, does not change who the supplier is, does not create a contractual relationship between the Company and the customer as to how the service is actually performed, and does not make the Company the supplier.

The Company issues the customer a lawful invoice. The voucher names the supplier in full as the party actually providing the service, with their contact details in the destination.

The customer must present the voucher to the supplier when the service is provided, with any identification required. Failing to present a valid voucher may prevent the service being provided and does not entitle the customer to a refund, unless a right to a refund arises under the law or under the supplier's policy.

Before payment the Company gives the customer the transaction details in writing, at a time and in a manner that give a reasonable opportunity to read them, in accordance with the Tourism Services (Duty of Disclosure) Regulations, 2003 and sections 2, 3, 4 and 14C of the Israeli Consumer Protection Law, 1981.

The transaction details include, so far as they relate to the service booked, all of the following:

• the supplier's full name, address and contact details in the destination;
• the name of the hotel, its rating under the rules of the destination country, its address and telephone number;
• the route, the places included in it and how long the service lasts;
• the means of transport, the identity of the carrier, and the nature of the flight including whether it is a charter;
• the number of meals per day and what they consist of;
• the cancellation terms of the Company and of the supplier, including the cancellation fees at each stage;
• the total price, including payments collected abroad and interest on an instalment plan;
• passport and visa requirements and how long they are expected to take;
• health and vaccination requirements in line with Israeli Ministry of Health guidance;
• which services are optional and may be declined;
• how to reach a representative in the destination, or failing that a telephone number in Israel;
• arrangements for a minor travelling unaccompanied;
• any other information which, had the customer known it, there is reasonable ground to believe they would not have made the purchase.

The transaction details form an integral part of the contract, and what they say prevails over general descriptions on the site.

Photographs, videos and general descriptions on the site are illustrative. The binding information is what appears in the transaction details and on the voucher. The Company undertakes to show genuine photographs of the property or service, and to say expressly wherever an image is an illustration.

For the avoidance of doubt, the Company states that it regards the duty of disclosure as covering material information it was not expressly asked about, and that failing to disclose material information counts as a breach of duty on its part.

Travel documents. That it is their responsibility alone to hold a passport valid for the period the destination requires, the entry and transit visas required, and any other permission. The Company gives general information only and is not responsible for refusal of entry, delay at a border, or a visa not being issued.

Driving licence. That for a car or motorcycle rental they will hold a valid licence of the required class, and where required a valid international driving permit as well. Not meeting that requirement will prevent the vehicle being handed over and does not entitle them to a refund.

Fitness. That they have considered whether the service suits them, particularly for higher-risk activities, and that they will tell the Company in advance of any relevant limitation. The Company will pass that on to the supplier and give the customer the supplier's answer in writing.

Accuracy. That passenger names will be given in English exactly as they appear in the passport. Correcting a name or another material detail after a booking is confirmed is subject to the supplier's policy, may carry a cost, and may not be possible at all.

Conduct on site. That they will follow the supplier's safety instructions and the law of the destination. A supplier may stop providing the service to a customer whose behaviour endangers themselves or others, or who is under the influence of alcohol or drugs, and no refund is given in that case.

Turning up. That they will be at the time and place stated on the voucher. Not turning up, or arriving late, including because of a delay on a connecting flight not booked through the Company, counts as not using the service and does not entitle them to a refund, unless the supplier's policy or the law provides otherwise.

Telling us at once. That on discovering a mismatch between the service supplied and the service booked, they will report it to the supplier on the spot and at the same time to the Company, on +972-55-720-0440 or by email to info@clickincorfu.co.il, and will allow it to be put right. Not reporting it at the time may make the problem harder to fix and reduce the remedy available, but does not take away any right the customer has under the law.

The full cancellation provisions are set out in the Company's Cancellation and Refund Policy, which forms an integral part of these terms, and in the specific cancellation terms given to the customer in the transaction details.

Nothing in these terms reduces the right of cancellation given by sections 14C, 14C1 and 14F of the Israeli Consumer Protection Law, 1981 and by the Consumer Protection (Cancellation of a Transaction) Regulations, 2010, including the extended right given to customers aged 65 and over.

Section 14C2 of the Consumer Protection Law allows a trader to offer the customer a choice between the cancellation terms of Israeli law and those of a foreign supplier, for a service delivered entirely outside Israel. The Company does not use that option: every booking is subject to the cancellation terms of Israeli law.

Notice of cancellation may be given through the dedicated cancellation link on the home page, on +972-55-720-0440, by email to info@clickincorfu.co.il, or by registered post to the Company's address. The Company confirms in writing that the notice was received, and when, no later than one business day after it is given.

Cancellation or change by the supplier. If a supplier gives notice of a cancellation or of a material change, the Company will tell the customer as soon as it can and will offer them, at their choice alone: (a) an alternative of similar or better value and quality at no extra cost; or (b) a full refund of everything paid, with no deduction.

The Company will not change a booked service and will not substitute a supplier or a property after a booking is confirmed, except for a genuine and justified reason given to the customer in writing, and subject to the customer's right to take a full refund instead of the alternative offered.

Refunds are paid to the original means of payment, within fourteen (14) days of the day the right to a refund arose, unless the customer directs otherwise in writing. Every refund comes with a calculation showing what was paid, what was deducted and why.

Where a booking is cancelled because of a defect, a mismatch, late delivery or another breach, no cancellation fee is charged at all.

The Company expressly takes on the obligations below, and states that it will not contract out of them and will not claim exemption from them:

The list in clause 10.1 is not an exhaustive statement of the Company's obligations under the law, and does not reduce the duty of care owed under the Torts Ordinance [New Version] or any other duty imposed by law.

Subject to the proviso above and to the obligations in Chapter Ten, the Company is not responsible for how the supplier actually performs the service, including its quality, the conduct of the supplier's staff, the condition of equipment, standards of cleanliness or keeping to time, provided the Company has met its obligations under Chapter Ten.

The Company is not responsible for a fault or failure that it did not know of and ought not to have known of when the booking was made, and that is outside its control.

Without limiting the generality of the above, the Company is not responsible for: weather and sea conditions; traffic, strikes, and road or port closures; decisions of authorities in the destination; changes to the opening hours of sites and attractions; loss, theft of or damage to the customer's own property; and the acts or omissions of a third party who is not the supplier.

The Company is not liable for indirect, consequential or special loss, including loss of enjoyment, loss of holiday days, loss of business opportunity or loss of profit, except where the law imposes such liability.

Subject to the proviso at the head of this chapter and to any law that cannot be contracted out of, the Company's total financial liability for a particular booking will not exceed the amount actually paid to it for that booking.

Nothing in this chapter reduces the customer's right to sue the supplier directly. The Company undertakes to give the customer the supplier's full details and the documents in its possession that they need in order to do so, and to help them make the approach.

For flights, responsibility for compensation and assistance on a cancellation or a change lies with the operating airline, under the Israeli Aviation Services (Compensation and Assistance for Flight Cancellation or Change of Conditions) Law, 2012 and the applicable international conventions. The Company undertakes to pass on every notice it receives from the carrier, and to help the customer make and document a claim, as set out in Chapter Fifteen below.

Each type of service has its own annex of terms, which forms an integral part of these terms and is given to the customer before the contract is made: car and motorcycle rental; boat trips and water sports; attractions, tours and food experiences; accommodation; flights; and guiding.

Where these terms conflict with a service annex, the annex prevails for that service alone.

For services carrying a higher physical risk, among them boat trips, water sports, off-road excursions, motorcycling and climbing, the customer will be asked to sign a health declaration and a risk warning for the supplier. Refusing to sign may prevent the service being provided and does not entitle the customer to a refund.

Before payment the Company tells the customer the supplier's requirements as to age, health, competence and equipment, and the circumstances in which the supplier may cancel the activity for safety or weather.

Cancellation on safety grounds. Where a supplier cancels an activity for safety or weather, the customer is offered an alternative time, and where no suitable alternative exists, a full refund for that activity.

The supplier's insurance. The Company undertakes to verify that the supplier holds valid insurance cover as a condition of contracting with them, and to give the customer details of that cover on request.

"Exceptional circumstances" — events outside the control of either party whose consequences could not have been avoided even with every reasonable measure, including without limitation: war, hostilities, a security situation, terrorism, closure of airspace or ports, natural disaster, epidemic, restrictions imposed by authorities, general strikes and widespread infrastructure failures.

Where exceptional circumstances arise at the destination or close to it, materially affecting the service or the ability to reach it, either party may cancel the booking by notice in writing, and the Company charges no cancellation fee.

On such a cancellation the Company refunds everything it has received and has been able to recover from the supplier, and will make a reasonable, documented effort to recover the rest, telling the customer what it did and what came of it.

The Company charges no handling fee for a cancellation in exceptional circumstances, and will not require the customer to take a credit voucher instead of their money. Agreement to a voucher must be voluntary, express and recorded, and the voucher will be worth no less than the refund, valid for at least a year, and transferable once at no charge. Anything left unused when it expires is refunded in money.

Nothing in this chapter reduces the customer's rights under the law, including their rights against an airline or against their insurer.

The Company strongly recommends that every customer buy travel insurance, covering medical care, cancellation and curtailment, baggage, and adventure activities and driving a car or motorcycle, so far as those are relevant to the booking.

Unless expressly sold by the Company, insurance is not included in the price. The Company is not an insurance agent, does not advise on choosing a policy and is not responsible for the extent of cover.

Customers should check that their policy covers the activity they have booked. Many policies do not cover motorcycling, water sports or adventure activities without a specific extension.

Complaints should be made to the Company in writing, by email to info@clickincorfu.co.il or by telephone on +972-55-720-0440, with the booking number, an account of what happened and any evidence available.

The Company acknowledges a complaint in writing within seven (7) days and gives a substantive answer within thirty (30) days of receiving it. Where the matter has to be taken up with a supplier, the Company keeps the customer informed of progress and of when it expects to conclude.

Where the complaint concerns the supplier's performance or rights against an airline, the Company passes the complaint to the relevant party, records the approach and its date, and gives the customer the outcome, including the direct contact details they need to pursue their rights.

The parties will act in good faith to resolve any dispute by agreement. For the avoidance of doubt, nothing in this chapter limits the customer's right to go to court at any time, makes that right conditional on any prior step, or obliges the customer to arbitrate.

All intellectual property in the site, including its design, content, trade marks, photographs and databases, belongs to the Company or to those who licensed it to the Company. It may not be copied, reproduced, distributed, published or used commercially without the Company's prior written consent.

The site may not be subjected to automated collection of information, scraping, reverse engineering, or anything else that disrupts its proper operation or loads it unlawfully.

Links to third-party sites are given for convenience only. The Company is not responsible for their content, their availability or their privacy practices.

The site may be unavailable for reasonable periods for maintenance or for technical reasons. Temporary unavailability of that kind is not a breach of these terms.

Reviews shown on the site are written by customers. The Company states that it publishes reviews from customers who actually made and completed a booking, and that it invites reviews only from such customers.

The Company states that it does not delete or hide negative reviews. A review is removed only where one of the following applies: offensive, racist or sexual content; another person's personal information; defamation; commercial content; or a finding that it is not from an actual customer.

The overall score shown is calculated from all published reviews. The Company does not pay for reviews and does not incentivise positive ones.

Anyone posting a review grants the Company a non-exclusive, irrevocable, royalty-free licence to show it on the site and in its marketing channels, and confirms that the content is their own and infringes no third-party right.

The use of personal information is governed by the Company's Privacy and Cookie Policy, which forms an integral part of these terms and is drafted under the Israeli Protection of Privacy Law, 1981, including Amendment 13.

To fulfil a booking, passenger details are passed to the supplier in the destination, including to countries outside Israel. That transfer is necessary to perform the contract and is made under the Protection of Privacy (Transfer of Data to Databases Abroad) Regulations, 2001.

Marketing messages are sent only after express consent, under section 30A of the Israeli Communications (Telecommunications and Broadcasting) Law, 1982, and every message carries the word "advertisement", the Company's details and how to unsubscribe. You may unsubscribe at any time, on the same channel the message arrived on.

The Company may amend these terms from time to time. An amendment applies only to bookings made after it is published, and never retrospectively to existing bookings.

A booking is governed by the version of these terms in force when the booking was confirmed. The version number is recorded on the Company's systems alongside the booking. The Company undertakes to keep an archive of every past version and to provide the relevant version on request.

For every booking the Company records when the terms were accepted, which version was accepted, and the IP address the acceptance came from.

These terms and any contract made under them are governed by the laws of the State of Israel, excluding its conflict-of-laws rules.

The competent courts in Israel have jurisdiction over any matter arising from these terms. For the avoidance of doubt, and in accordance with section 4(9) of the Israeli Standard Contracts Law, 1982, this does not reduce the customer's right to bring a claim in the competent court where they live, under the rules of local jurisdiction.

In accordance with section 5 of the Standard Contracts Law, 1982, nothing in these terms removes or limits the customer's right to go to court, and nothing in them obliges the customer to arbitrate.

Language. These terms and their annexes were drafted in Hebrew. An English translation is published on the Company's international website for the convenience of customers who do not read Hebrew. The Hebrew is the binding text, and where the two differ the Hebrew governs. This does not reduce any right a customer has under the law that applies where they live.

Notices. The Company's notices to the customer are sent to the email address or telephone number given with the booking, and are treated as received on the business day after they are sent. The customer must tell the Company of any change to their contact details.

Severance. If any provision of these terms is found to be void, unfair or unenforceable, the rest remain in force, and that provision is amended to the least extent necessary to fit the law while preserving the parties' intention.

Waiver. A party not insisting on a right, or allowing extra time, is not a waiver of that right or of any other, and sets no precedent.

Assignment. The customer may not assign their rights under a booking without the Company's prior written consent. The Company may assign its rights and obligations to a related company, provided the customer's rights are not prejudiced.

Entire agreement. These terms, with their annexes and the accompanying documents listed in clause 1.1 above, contain the whole of what has been agreed between the parties on their subject matter, and replace any earlier representation, promise or understanding, written or spoken.